Information Technology�s (IT) mission is to operate, maintain and secure the district�s IT infrastructure, including the network and network services; enterprise administrative software applications; desktop and mobile computing; and provide a broad range of process improvement, reporting, and technology support for faculty, staff and students.
Information Technology Department has the administrative unit outcomes shown below. The District IT team has the planning processes, data resources and collaborative mechanisms to effectively: 1. Operate and maintain the district�s Local Area Network and Internet connectivity at a 99.7% up time including downtime for maintenance. 2. Provide key network and telecommunication services, including: IT security, technical infrastructure, telecommunications, network and application data storage, and network design. 3. Design, operate, and maintain the instructional computer labs and smart classroom equipment. 4. Provide audiovisual media support for faculty, staff, and administration including multimedia production, captioning coordination, and storage and streaming of instructional media. 5. Provide programming, system administration, and operations support for the district�s Student Information System and other enterprise applications at 99.5% up time. 6. Provide interface and technology support for enterprise software applications that may interface with cloud technologies. 7. Work closely with management, staff and faculty to improve district operational efficiency through coordinated workflow and process improvements and associated customized system reports. 8. Provide highly responsive user support services for faculty, staff, and students. Assessment method, assessment cycle, and analysis of results are similar for all 8 outcomes. - Assessment Mechanisms: Committee Operations � Technology Council, Technology Master Planning, Outcomes Assessment, Participatory Governance, and Student Success. Annual Surveys (Faculty and Staff and Students), Unit Plan Report - Assessment Cycle: Ongoing for the operations of the committees, annual for the surveys, event-driven for the timelines and annual for the Unit Planning Report. - Analysis of Results: Committees have provided feedback that resulted in changes to processes and priorities. The Unit Plan Report resulted in changes to the department unit plan.
DNS - Purchase replacement vehicle for transporting IT equipment
DNS - Fund instructional labs, software lease and licensing increases: Citrix
DNS - Replace instructional labs scheduled for periodic life cycle refresh (five years)
DNS - Upgrade student print system to allow improved functionality
Develop and implement a district-wide plan to increase IT security
Implement two-factor authentication to prevent unauthorized access
NOC - Establish a "hot site" system replication capability
NOC- Replace network access points (APs) to provide continuing and improved wifi coverage for student access to the internet
Update IT smart classroom equipment and fund annual maintenance
The annual unit planning process serves as the IT program review.
Strategy 1 - Current Infrastructure
Improve the wifi connectivity for all areas on campus to ensure students are able to connect and complete their work.
As an institution, we are striving to analyze data to improve student assessment and success efforts. Combined, all areas will place an increased and sustained demand on ITs ability to develop and deliver mission-critical reports for the District. IT will respond to this demand through training and development of IS staff in the creation and maintenance of timely reports.
Strategy 2 - CCC Tech strategic programs
Continue deployment of strategic programs developed and made available by CCC Tech for the improvement of student success.
We will continue working with District and CCC staff to deploy online transcript requests, Educational Planning, and Open CCC Apply, including an enhanced online International Student Application service and Supplementary Questions.
Strategy 3 - IT Communication
Improve the methodology and timeliness of IT communication to customers, including development and implementation of an IT Incident Communication Plan.
By improving communication to students, faculty and staff the IT Team will be able to enhance the use, effectiveness, and efficiency of technology to accomplish the Strategic Goals of the district.
Implementation of an incident communication plan will allow customers to be aware of current IT related service issues, and how issues might impact their productivity.
Strategy 4 - Technology Master Plan
Continue implementation of the Technology Master Plan with the input and support of District constituencies.
This plan helps to provide the college with the alignment of effort needed to be an effective institution.
Strategy 5 - Develop IT Procedures
Continue to develop procedures to improve the leadership and management of IT processes.
Developing and implementing effective IT procedures will help to improve the effectiveness, efficiency and customer satisfaction with IT processes and service delivery across the District.
Strategy 6 - Life-Cycle Management
Continue Life-Cycle management and Standardization plans for all IT equipment in the District.
By evaluating Total Cost of Ownership and developing a plan that will refresh technology equipment at the end of its effective useful life the District can and improve the quality of technology, reduce overall costs and maintenance, standardize hardware and software and enable better collaboration within the District.
Strategy 7 - Customer Centric IT Management
Continue transition to a customer centric based IT management and support framework.
As technology support is changing from an equipment repair based structure to a customer centered information sharing system we need to transition how we provide support and service to our customers. Transitioning to current IT strategies and frameworks will facilitate improved productivity security, functionality, and supportability for the district.
Recommended strategies:
Strategy 8 - Classroom and Lab Technologies
Design, equip and support technology based learning spaces that foster collaboration, student engagement and success.
Emerging mobile technologies and collaborative instructional environments require the continued investment in emerging classroom and computer lab technologies. Classroom and computing lab facilities should provide access to the high quality technology and the support needed for faculty to utilize technology to engage students and enhance teaching and learning. Promoting a culture of innovation and collaboration to facilitate creative uses of technology, maximize the use of shared resources, and improve efficiencies in the use of information and instructional technologies is a recognized strategic direction for the campus.
Recommended Strategies:
· Establish an R&D Testing environment for Smart Classroom Technologies testing
· Establish an annual Smart Classroom Technologies refresh budget and plan
· Establish annual Computing Labs refresh according to a 5 year refresh cycle
Develop partnership with the TMI team in the implementation of new technologies
Strategy 9 - Fiscally responsible IT Procurement
Work with vendors to procure software, hardware, and services at optimal pricing for the district.
Saving money for district computing needs (software, insfrastructure, services, etc.).
Strategy 10 - Improved System and Data Security
Implement technologies to improve the IT Security posture of the campus.
Cyber Security is an ongoing IT focus, and the campus needs to implelement solutions to strengthen our security posture.
Strategy 11 - Transportation for IT equipment
IT needs reliable district transportation for transporting equipment between the 5 campuses.
The current vehicles are 26 & 27 years old and will need increasing repairs and overhaul of components. Replacement parts are becoming more difficult to find or are unavailable in some cases. Updating to a newer vehicle will give you increased safety features, improved fuel economy and reduced emissions.
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Utilize HEERF for IT infrastructure to directly benefit student learning.
| Original Priority | Program, Unit, Area | Resource Type | Account Number | Object Code | One Time Augment | Ongoing Augment |
| Description | Supporting Rationale | Potential Alternative Funding Sources | Prioritization Criteria | |||
| 1 | Butte IT | Equipment | 11-099-330-1-678040 | 56612 | $20,000.00 | $0.00 |
| 1 Work Van | Details of our current vehicles for use by IT personnel: 1994 Toyota 4Runner and 1995 Ford F150 Truck. These vehicles are 26 & 27 years old and will need increasing repairs and overhaul of components. Replacement parts are becoming more difficult to find or are unavailable in some cases. The 4Runner specifically has no passenger air bag which causes a safety issue when two employees need to travel together for remote campus projects. Updating to a newer vehicle will give you increased safety features, improved fuel economy and reduced emissions. We need to purchase vans similar to what Facilities has to safely transport IT equipment between the five campuses, including the new Glenn Center once that is online. |
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| 2 | IT - IS - Lease | Operating Expenses | 11-000-310-678030 | 55614 | $0.00 | $10,000.00 |
| Software & Hardware lease contract increase | In order to maintain the computing systems that support the college we must continue to augment funds for the increase in the lease. This lease covers primary server infrastructure. |
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| 3 | IT - Network | Operating Expenses | 11-000-370-1-678041 | 55630 | $0.00 | $29,033.00 |
| Network Software maintenance contract increases | In order to maintain the computing systems that support the college we must continue to update the maintenance as the fees increase. This includes our backup software, our spam solution, firewall software, etc. |
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| 4 | IT - DNS - Software | Operating Expenses | 11-000-330-678040 | 55630 | $52,500.00 | $52,500.00 |
| Software maintenance for academic computer labs. | In order to maintain and provide secure, responsive lab computing systems for our students, we are requesting annual augmentation using tech fee dollars to support the labs from a software and licensing perspective. We have moved more than 600+ lab computers to Citrix thin clients, and have added 400+ mobile lab computers during the past several years, which has increased our lab software licensing costs significantly. Without this licensing, we cannot run our thin client labs, we cannot efficiently update and support our mobile or full computers, making them more susceptible to viruses, malware, and ransomware; and we will not be able to centrally manage our mobile and Macintosh labs. |
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| 5 | IT - NOC- Wireless Network | Operating Expenses | 11-099-330-1-678040 | 55630 | $10,000.00 | $0.00 |
| Replace 55 Aruba Access Point�s covering the student device network in order to better accommodate devices designed for high data flow and noisy environments. | The newer access points provide the gigabit data speeds and superb user experience for mobile devices, Internet of Things (IoT) devices, and applications in dense office environments as well as increased security of district network data. These 802.11AC Wave 2 access points deliver multi-user MIMO (MU-MIMO) aware ClientMatch to boost network efficiency and support the growing device density demands on our network. |
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| 6 | IT - DNS - Computer Labs | Equipment | 11-000-330-1-678040 | 56411 | $275,000.00 | $0.00 |
| Computer Lab Upgrades: SC103, AHN219, SC119, Horticulture, LIB206, MC146, ART 218 | These are the labs scheduled for periodic life cycle refresh (5 yrs) in the academic year. Some of these labs are out of warranty. These computers were last refreshed in 2014 and 2015. They will be upgraded in Summer of 2022. SC103, AHN219, SC119, Horticulture, LIB206, MC146, ART 218. |
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| 7 | IT - Computer Labs | Equipment | 11-099-330-1-678040 | 55630 | $15,000.00 | $0.00 |
| Student Lab Print System Upgrades | Additional upgrades for the student print system to allow improved functionality: Additional web printing client licensing to allow expanded functionality, added print release hardware, card cash machine updates. Dedicated funding has not been recovered from the program yet--we still need to work with the Business Office and areas to set up all the accounting for this program. Risk if we Wait: full utilization of the system will take longer to realized, and there could be some costs to the departments. Benefits: Additional funding to get the print system more fully functioning now will ease the pressure on determining the cost recovery, and will not deplete these fund right from the start. The departments will benefit by being able to obtain recovered funds for their supplies. |
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| 8 | IT - Smart Classrooms | Operating Expenses | 11-000-340-1-659000 | 54500 | $0.00 | $62,500.00 |
| Smart Classrooms Equipment | This is costs associated with smart classroom equipment updates or maintenance on an annual basis. We need ongoing money set aside for these updates. In addition, there may be classroom technology equipment will fail and require repair each year. We estimate based upon the age of our equipment and worst-case scenario based upon typical replacement or repair expense. |
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| 9 | IT - NOC Position Expansion (Levi Tamagni and Dan Neel) | Personnel | $0.00 | $20,000.00 | ||
| Broaden classification to take on expanded Sys Admin duties | IT requires more resources to support the enterprise applications infrastructure needed for the campus to operate securely and efficiently. We currently have more infrastructure than we can securely support with existing staff numbers, and re-assigned personnel. |
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| 10 | IT-Security | Personnel | $100,000.00 | $100,000.00 | ||
| Hire an IT Security Analyst | Our campus faces critical challenges related to IT security such as data classification standards, security training, developing and implementing an incident response plan, monitoring and mitigating breach vectors, etc. We are non-compliant with several security acts, including Gramm Leach Bliley (GLBA). We are required as of our last fiscal audit to become compliant with GLBA, which will require ongoing resources to maintain compliance. If we do not become compliant with GLBA, the campus will not be able to offer financial aid to students. |
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| 11 | IT-NOC | Equipment | 11-099-370-1-678041-56411 | 56411 | $25,000.00 | $0.00 |
| Chico server site for Disaster Replication of Core Services | Procure server hardware, network infrastructure, cabling units to replicate key business systems like Colleague and Active Directory (Microsoft services), replicating core campus services and minimizing downtime during a disaster. If this is approved, we will be able to immediately restore business operations in a short period of time. Without this, it will take one week to restore operations. |
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| 12 | IT - Smart Classroom | Equipment | 11-099-340-1-659000 | 56410 | $30,000.00 | $0.00 |
| Create 2 Streaming Classrooms in the LRC | Implement new technology to facilitate distance learning. The need for lecture and presentation capture is on the rise. The campus does not have capture and streaming technologies readily available in classrooms yet. The LRC classroom technologies and wiring infrastructure has been designed to accommodate streaming and lecture capture technologies when the campus is ready. If instruction can determine rooms that will be feasible for this use, IT can upgrade two rooms to be lecture capture and streaming ready for $15,000 per room. Costing is based upon vendor quotes. Faculty training and support resources will need to be determined for this technology to be utilized successfully. The cost for captioning services are not included in the cost. |
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| 13 | User Support Services | Operating Expenses | 11-099-300-1-678002 | 55630 | $35,000.00 | $3,500.00 |
| ACD Phone Reporting Module | Butte has an ACD (Automated Call Distributor) used by User Support Services, the Call Center, and Financial Aid. When properly matched to our area processes, our ACD can help manage costs, improve service to students, and increase efficiencies. In order to take full advantage of the ACD, the ability to program functionality and metrics must be readily available. Currently there is no ability to intelligently program our system or gather any kind of use metrics for reporting. This software will improve the campus' ability to provide efficient support services to students. |
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| 14 | IT - Desktop Security | Operating Expenses | 11-099-330-1-678040 | 55630 | $10,000.00 | $2,500.00 |
| Implement 2 Factor Authentication | Improve the campus security posture by implementing two-factor authentication. By using a second-source of validating end users (such as a phone or token), our campus applications and data (such as Financials, Ferpa, Hippa) will be more secure by verifying the identity of a user before access is granted. This aids to prevent a potential security incident. |
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| 15 | IT | Operating Expenses | TBD | $60,000.00 | $0.00 | |
| GLBA Compliance Consultants | We had a fiscal audit finding asking us to cite our level of GLBA compliance. We are not compliant, and will risk Financial Aid disbursement to students if we do not begin work on a plan. This is a large scale project, and we need to hire a firm to assist us in the development and documentation of our plan. |
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